Returns & Exchanges
We want you to be happy with your purchase from Porto Local. If you need to return or exchange an item, please review the information below.
Return Period
For products purchased from our online store, you may exercise your right of withdrawal and request a return within 14 days from the date you received the product.
You must notify us of your return request within this period.
Return Conditions
Returned products are expected to be unused and undamaged, beyond the extent necessary for examining the product.
Please return the product with its original packaging, tags, and any accessories sent with it, if applicable.
If there is a decrease in the product's value due to the consumer's use beyond normal examination, the relevant legal provisions will apply.
How to Make a Return Request?
You can contact us via our Contact page for your return request.
Please share the following information in your message:
- Name and surname
- Order number
- Product you wish to return
- Your contact information
Once your request is received, the return process and shipping information will be shared with you.
Return Shipping Process
We kindly request that you contact us before making your return shipment. The shipping method to be used and necessary shipping information will be provided to you.
Conditions regarding return shipping costs are applied in accordance with the current consumer legislation and the information provided to you during the order process.
Refund
Once the returned product reaches us, necessary checks will be performed.
If the right of withdrawal is properly exercised, the refund will be processed in accordance with the period and methods specified in the current legislation.
The time it takes for the refund to appear in your account may vary depending on the bank or payment institution you used.
Exchange
If you wish to exchange your product for a different size or a different color, if available, you can contact us.
Exchanges are subject to product stock availability. If the requested product is out of stock, we will contact you regarding alternative options or, if suitable, a refund process will be applied.
Faulty or Damaged Products
If your order contains an incorrect, defective, or damaged product, we kindly ask you to contact us as soon as possible after delivery.
To help us assess the issue more quickly, you can share photos of the product and any damage to the packaging, along with your order number.
Products for which the Right of Withdrawal Cannot Be Used
In accordance with legislation, returns may not be accepted for products where the right of withdrawal cannot be exercised. For products falling into this category, the conditions specified in the current consumer legislation and our Distance Sales Agreement apply.
If there is a specific return exception for a product, this information will be clearly stated on the relevant product page before purchase.
In-Store Purchases
Return and exchange conditions for purchases made at our physical store may differ from the right of withdrawal applicable to online sales.
For exchanges or other requests regarding a product purchased from our store, you can contact us.
For Your Questions
For any questions regarding the return or exchange process, please contact us via our Contact page.