DISTANCE SALES AGREEMENT
1. PARTIES
This Distance Sales Agreement (the “Agreement”) is electronically established between the SELLER, whose details are provided below, and the BUYER, who shops through the SELLER's website, in accordance with the Law on Consumer Protection No. 6502, the Regulation on Distance Contracts, and other relevant legislation.
SELLER INFORMATION
Brand / Store Name: Porto Local
Trade Name: GRSY DIŞ TİCARET VE KONFEKSİYON LTD. ŞTİ.
Registered Head Office Address: AKARCA MAHALLESİ MUSTAFA KEMAL BULVARI NO:155B 48300 FETHİYE MUĞLA
Tax Office: FETHİYE
Tax ID Number: 4110733593
Email: PORTOLOCALWEBSITE@GMAIL.COM
Online Store / Customer Service Phone: 0090 506 654 57 27
Website: PORTOLOCAL.SHOP
BUYER INFORMATION
The BUYER's name, surname, phone number, email address, delivery address, and, if applicable, billing address consist of the information provided by the BUYER electronically during the order process.
2. SUBJECT OF THE AGREEMENT
The subject of this Agreement is to determine the rights and obligations of the parties regarding the sale, payment, and delivery of the product(s) ordered by the BUYER electronically through the SELLER's website.
The basic characteristics of the product, sales price, payment method, delivery information, shipping fee if any, and other charges are displayed to the BUYER before the order is completed.
3. PRODUCT AND ORDER INFORMATION
Of the purchased product(s);
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Name and basic characteristics,
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Quantity,
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Size, color, and other options, if any,
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Unit and total sales price,
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Applied discounts,
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Taxes,
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Shipping or delivery fee, if any,
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Total amount of the order
are specified in the BUYER's order summary and order confirmation.
The BUYER declares that they have examined and accepted the basic characteristics of the product, its total price, payment and delivery conditions before confirming the order.
4. PAYMENT
The BUYER pays for the purchased product(s) using one of the payment methods offered on the website.
In transactions made using credit cards, debit cards, or third-party payment services, the transaction conditions of the relevant bank and payment institutions may also apply.
For the order to be processed, payment must be successfully completed.
5. DELIVERY TO CARGO FOR STANDARD PRODUCTS
Standard products for which payment has been successfully completed and which are in stock are delivered to the cargo company within 1-3 business days, unless otherwise specified on the product page or during the order process.
The specified period is the time required for the order to be prepared and handed over to the cargo company. The time it takes for the cargo company to deliver the product to the BUYER's address is not included in this period.
Delivery time may vary depending on the delivery address, operating conditions of the cargo company, public holidays, peak order periods, weather and transportation conditions, or other circumstances beyond the SELLER's reasonable control.
6. CUSTOM-MADE PRODUCTS AND DELIVERY TIME
Products specially manufactured at the BUYER's request, such as those with custom measurements or sizes, changes in color, material, or design, or prepared specifically for the BUYER in a way that differs from standard retail products, are considered custom-made products.
The production and preparation processes for custom-made products may take longer than for standard products.
Therefore, the 1-3 business day delivery to cargo period specified for standard products does not apply to custom-made products.
The estimated production and delivery to cargo time for custom-made products may vary depending on the product's characteristics and production process. The estimated time is communicated to the BUYER on the product page or during written communication with the BUYER before the order is placed.
The transportation and delivery time of the cargo company is not included in the stated production and preparation time.
7. DELIVERY
The order is sent to the delivery address specified by the BUYER during the order process.
The BUYER accepts that the information provided for delivery is correct and complete.
Re-shipment or other additional costs arising from shipments that cannot be delivered due to incomplete or incorrect address information may be passed on to the BUYER to the extent permitted by applicable legislation.
Detailed conditions regarding shipping and delivery are explained in the Shipping Policy available on the website.
8. RIGHT OF WITHDRAWAL
The BUYER, without showing any reason and without paying any penalty, may exercise their right of withdrawal within 14 (fourteen) days from the date of receiving the product purchased remotely, subject to the exceptions specified in the applicable legislation.
To exercise the right of withdrawal, the BUYER must provide a clear notification to the SELLER within the 14-day period.
Notification of the right of withdrawal can be made via the following communication channel:
Email: PORTOLOCALWEBSITE@GMAIL.COM
If the right of withdrawal is exercised, the BUYER must return the product within the period specified in the applicable legislation after directing the withdrawal notification to the SELLER.
9. RETURN CONDITIONS
Products to be returned under the right of withdrawal are expected to be in a condition suitable for resale.
The product must be;
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Unused,
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Unwashed,
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Without any alterations,
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With tags attached,
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And, if applicable, with its original packaging and accessories
returned.
Situations arising from the BUYER examining the product in the usual manner only to ascertain its nature, characteristics, and functioning are evaluated within the scope of applicable consumer legislation.
If a decrease in the value of the product occurs due to its use beyond the scope of examination permitted by legislation, the provisions of the relevant legislation shall apply.
Detailed conditions regarding the return process are explained within the scope of the Return and Refund Policy available on the website.
10. RIGHT OF WITHDRAWAL AND RETURNS FOR CUSTOM-MADE PRODUCTS
Products custom-made according to the BUYER's request or personal needs are evaluated under the exceptions to the right of withdrawal specified in the applicable legislation.
In this context;
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Products made with custom measurements or sizes,
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Products with color or material changed according to the customer's request,
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Products with design changes made according to the customer's request,
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Products specially prepared for the individual in a way that differs from standard retail products
cannot be subject to the right of withdrawal and returns are not accepted.
The BUYER acknowledges that before completing a custom-made order, they are aware that the product will be specially produced for them, may have a longer production time than standard products, and may not be subject to the right of withdrawal under the relevant legislation.
However, if the custom-made product is delivered as defective, faulty, or different from the characteristics agreed upon during the order, the BUYER's rights arising from the applicable consumer legislation are reserved.
11. OTHER SITUATIONS WHERE THE RIGHT OF WITHDRAWAL CANNOT BE EXERCISED
The right of withdrawal cannot be exercised for products and services for which the right of withdrawal is stated as inapplicable under the current legislation.
In the case of products unsuitable for return for health or hygiene reasons, if the packaging, tape, seal, or similar protective elements have been opened after delivery, the exceptions to the right of withdrawal stipulated in the relevant legislation may apply.
12. DEFECTIVE, FAULTY, MISSING, OR INCORRECT PRODUCTS
If a defective, faulty, missing, incorrect product or a product different from the characteristics agreed upon during the order is delivered to the BUYER, the BUYER's rights arising from the Consumer Protection Law No. 6502 and related legislation are reserved.
In this case, the BUYER can contact the SELLER through the following communication channels:
Email: PORTOLOCALWEBSITE@GMAIL.COM
Customer Service Phone: 0090 506 654 57 27
13. RETURN SHIPPING PROCESS
It is recommended that the BUYER contact the SELLER before sending the product if the right of withdrawal is to be exercised.
The return address and shipping method will be communicated to the BUYER.
Which party will bear the return shipping cost is determined according to the applicable legislation, the conditions notified to the BUYER before the order, and any contracted cargo agreement.
In cases arising from the shipment of incorrect, missing, or defective products, the legal rights of the consumer are reserved.
14. REFUND
If the right of withdrawal is exercised properly, refunds will be made in accordance with the periods and methods stipulated in the applicable legislation.
The refund will be made, as far as possible, to the payment method used by the BUYER during the purchase.
After the refund process is carried out by the SELLER, the reflection of the amount on the BUYER's credit card, debit card, or bank account may vary depending on the processing times of the relevant bank or payment institution.
15. FAILURE TO FULFILL THE ORDER
If the supply or production of the product subject to the order becomes impossible, or if another situation preventing the fulfillment of the order arises, the SELLER will inform the BUYER in the manner stipulated by the applicable legislation.
If a collected amount needs to be refunded, the relevant amount will be refunded to the BUYER in accordance with the periods and methods stipulated in the applicable legislation.
16. GENERAL PROVISIONS
The BUYER accepts and declares that before completing their order, they have knowledge of the basic characteristics of the product subject to the contract, the sales price, payment method, delivery conditions, the right of withdrawal, exceptions to the right of withdrawal, and conditions regarding custom-made products.
The BUYER acknowledges that they had the opportunity to examine the Preliminary Information Form and this Distance Sales Agreement provided to them before the order.
No provision in this Agreement shall be interpreted in a way that eliminates or restricts the mandatory rights of the consumer arising from the applicable legislation.
17. RESOLUTION OF DISPUTES
In consumer disputes that may arise from this Agreement, applications can be made to the Consumer Arbitration Committees or Consumer Courts at the BUYER's place of residence or where the consumer transaction took place, within the conditions and monetary limits specified in the applicable legislation.
For applications to Consumer Arbitration Committees, the monetary limits in force for the relevant year shall apply.
18. EFFECTIVENESS
The BUYER declares that by completing their order through the website, they have read and accepted the Preliminary Information Form and this Distance Sales Agreement electronically.
This Agreement shall enter into force upon the BUYER's electronic approval and the creation of the order.
SELLER: GRSY DIŞ TİCARET VE KONFEKSİYON LTD. ŞTİ.
BUYER: Customer whose details are specified during the order
Date of Agreement: Date of order