Preliminary Information Form

PRE-INFORMATION FORM

This Pre-Information Form has been prepared in accordance with the Law on the Protection of the Consumer No. 6502, the Regulation on Distance Contracts, and related legislation to inform the consumer before placing an order regarding distance sales transactions to be conducted through our website.

Please read the following information carefully before completing your order.

1. SELLER INFORMATION

Brand / Store Name: Porto Local
Trade Name: GRSY DIŞ TİCARET VE KONFEKSİYON LTD. ŞTİ.
Registered Business Address: AKARCA MAHALLESİ MUSTAFA KEMAL BULVARI NO:155B 48300 FETHİYE MUĞLA
Tax Office: FETHİYE
Tax Number: 4110733593
E-mail: PORTOLOCALWEBSITE@GMAIL.COM
Online Store / Customer Service Phone: 0090 506 654 57 27
Website: PORTOLOCAL.SHOP

2. BUYER INFORMATION

The BUYER's name, surname, phone number, e-mail address, delivery address, and billing address consist of the information provided electronically by the BUYER during the ordering process.

The BUYER is responsible for verifying the accuracy of the information provided before completing the order.

3. PRODUCT AND ORDER INFORMATION

Information regarding the product(s) subject to the order, including;

Name and essential characteristics,
Quantity,
Size, color, or other options if applicable,
Unit and total sales price,
Discounts applied,
Taxes,
Shipping or delivery fees, if any,
Total cost of the order

are displayed to the BUYER on the product page, cart, and/or payment screen before the order is completed.

The BUYER has the opportunity to review the product and total payment information before confirming the order.

4. PRICE AND PAYMENT

Current sales prices of the products are specified on the website.

Unless otherwise explicitly stated, the sales prices shown on the website include applicable taxes.

Any shipping fees, discounts, or other charges related to the order are shown to the BUYER before the order is completed.

The order total is paid using one of the payment methods offered on the website.

Transaction terms of the respective banks and payment institutions may also apply to transactions made with credit cards, debit cards, or other payment methods.

5. ORDER PLACEMENT

The order is processed once the BUYER completes the order and the payment is successfully executed.

Following the creation of the order, order details may be sent to the e-mail address provided by the BUYER during the order and/or via other electronic communication methods used on the website.

6. DELIVERY OF STANDARD PRODUCTS

Standard products that are in stock and whose payment has been successfully completed are handed over to the shipping company within 1-3 business days, unless otherwise specified on the product page.

The stated period is the time required to prepare the product and deliver it to the courier. The courier's transit time to deliver the product to the BUYER's address is not included in this period.

Delivery time may vary depending on the delivery address, the courier company, public holidays, peak order periods, and situations beyond the SELLER's reasonable control.

7. CUSTOM-MADE PRODUCTS AND DELIVERY

Products produced specifically upon the BUYER's request, such as custom-measured or sized items, products with altered colors, materials, or designs, or those prepared differently from standard sales items specifically for the BUYER are considered custom-made products.

The production and preparation process for custom-made products may be longer than for standard products.

Therefore, the 1-3 business day delivery-to-courier period stated for standard products does not apply to custom-made products.

The estimated production and delivery-to-courier time for a custom-made product is notified to the BUYER on the product page or during written communication with the BUYER before the order is placed.

The BUYER must take into account the estimated production and delivery time notified to them before completing the custom-made order.

8. DELIVERY

The order is sent to the delivery address specified by the BUYER during the order process.

The BUYER's delivery information must be accurate and complete.

In case of non-delivery due to incomplete or incorrect address information, any additional costs that may arise if re-shipment is required shall be evaluated within the scope of applicable legislation.

Detailed information regarding shipping and delivery conditions is explained under the Shipping Policy available on the website.

9. RIGHT OF WITHDRAWAL

The BUYER, subject to the exceptions stated in the applicable legislation, may exercise their right of withdrawal within 14 (fourteen) days from the date of receipt of the purchased product without giving any reason.

To exercise the right of withdrawal, the BUYER must make a clear declaration to the SELLER within the 14-day period.

The right of withdrawal notification can be made through the following communication channel:

E-mail: PORTOLOCALWEBSITE@GMAIL.COM

After directing the notification regarding the exercise of the right of withdrawal to the SELLER, the BUYER must return the product within the period specified in the applicable legislation.

10. RIGHT OF WITHDRAWAL FOR CUSTOM-MADE PRODUCTS

Products produced specifically in line with the BUYER's requests or personal needs are considered within the scope of the right of withdrawal exceptions regulated by applicable legislation.

In this context, the right of withdrawal cannot be exercised and returns are not accepted for products that are custom-measured or sized, have had their color, material, or design features altered per the BUYER's request, or are otherwise specifically prepared for the BUYER differently from standard sales products.

The BUYER acknowledges that before completing the custom-made order, they are aware that the product is being prepared specifically for them and that there may be no right of withdrawal under the relevant legislation.

However, the BUYER's rights arising from current consumer legislation are reserved if the product is delivered as defective, faulty, or different from the features agreed upon during the order.

11. OTHER EXCEPTIONS TO THE RIGHT OF WITHDRAWAL

The right of withdrawal cannot be exercised for products and services where it is stated in the applicable legislation that the right of withdrawal cannot be exercised.

For products that are unsuitable for return due to health or hygiene reasons, if the packaging, tape, seal, or similar protective elements have been opened after delivery, the exceptions to the right of withdrawal provided for in the relevant legislation may apply.

12. RETURN CONDITIONS

Products to be returned under the right of withdrawal are expected to be in a condition suitable for resale.

The product must be sent;

Unused,
Unwashed,
Unmodified,
With labels intact,
Together with its original packaging and accessories, if any.

Situations resulting from the BUYER's inspection of the product in the ordinary manner solely to determine its nature, characteristics, and functioning shall be evaluated within the scope of current consumer legislation.

Detailed information regarding return conditions and processes is explained under the Returns and Refund Policy available on the website.

13. RETURN SHIPPING PROCESS

It is recommended that the BUYER contact the SELLER before sending the product back in case of exercising the right of withdrawal.

The return shipping address and method will be communicated to the BUYER.

Which party bears the return shipping cost is determined according to the applicable legislation, the conditions notified to the BUYER before the order, and the contracted shipping practice, if any.

14. REFUND

In the event of a valid exercise of the right of withdrawal, refunds will be made in accordance with the periods and methods stipulated in the applicable legislation.

The refund is made, to the extent possible, using the same payment method the BUYER used during the purchase.

After the SELLER performs the refund process, the time it takes for the amount to reflect on the BUYER's credit card, debit card, or bank account may vary depending on the processing times of the respective bank or payment institution.

15. DEFECTIVE, FAULTY, OR INCORRECT PRODUCTS

In case the BUYER is delivered a product that is defective, faulty, incomplete, incorrect, or different from the features agreed upon during the order, the BUYER's rights arising from the Law on the Protection of the Consumer No. 6502 and related legislation are reserved.

In such cases, the BUYER may contact the SELLER through the following communication channels:

E-mail: PORTOLOCALWEBSITE@GMAIL.COM
Customer Service Phone: 0090 506 654 57 27

16. DISPUTE RESOLUTION

In disputes arising from consumer transactions, applications can be made to the Consumer Arbitration Committees or Consumer Courts in the place of the BUYER's residence or where the consumer transaction was performed, within the conditions and monetary limits specified in the applicable legislation.

17. ACCEPTANCE OF PRE-INFORMATION

Before completing the order, the BUYER acknowledges and declares that they have been clearly and understandably informed about;