Shipping & Delivery
It is important for us that your order reaches you safely and carefully. Orders placed through Porto Local are carefully prepared and handed over to the cargo company after the necessary checks are completed.
Preparation of Orders
Your orders are prepared after payment confirmation. Preparation and delivery to cargo time may vary depending on the day the order was placed, public holidays, and periods of high demand.
When your order is handed over to cargo, you will be informed of the shipping details.
Shipping and Delivery Time
Orders are sent to the delivery address specified during the order process via our contracted shipping company.
Delivery times may vary depending on your region, the shipping company's operating conditions, public holidays, and seasonal high demand.
While delays caused by the shipping company are beyond Porto Local's direct control, you can contact us if you experience any problems with your order.
Shipping Fee
The shipping fee is specified at the payment stage according to your order's delivery conditions.
If there are free shipping campaigns or free shipping options over a certain order amount, these will be shown on our website before payment.
Delivery Address
We kindly ask you to check your delivery address and contact information before completing your order.
Porto Local cannot be held responsible for delivery delays that may occur due to incomplete or incorrect address and contact information.
If your order has not yet been handed over to the cargo company, you can contact us for address change requests.
During Delivery
When receiving your package, we recommend checking the outer packaging if possible. If there is noticeable damage to the package, we recommend informing the cargo officer and requesting a damage report.
If you experience any problems with the product you received, you can contact us.
Public Holidays and Peak Periods
During public holidays, campaign periods, and peak order periods, there may be changes in preparation and delivery times. In such cases, we strive to prepare and deliver your order to the cargo company as soon as possible.
In-Store Pickup
If an in-store pickup option is offered, it will be displayed at the payment stage. You will be notified when your order is ready for pickup.
For Your Questions
For questions regarding the preparation, shipment, or delivery of your order, you can reach us via our Contact Us page.